Opti-V™ Duet Virtual Fireplace by Dimplex
We want you to be 100% satisfied with your purchase, but if for any reason you need to return an item, please notify us within 30 days of receiving your order. Thanks for shopping with us!
- Notify us of your intent to return within 30 days from the delivery date
- We will send you the RMA and Shipping Labels. The RMA should be included within shipment
- The item must be returned in the original packaging to avoid the restocking fee
- The item should be unused and in resellable condition
- Made-to-order or Special Order and custom orders are not eligible for return or cancellation