Opti-VTM Duet Virtual Fireplace by Dimplex
We want you to be happy with your purchase, but if for any reason you need to return an item, please notify us within 30 days of receiving your order. Thanks for shopping with us!
- Notify us of your intent to return within 30 days of purchase
- We will send you the RMA and the RMA should be included within shipment
- You will be responsible for return shipping charges incase of a Buyer's remorse
- The item must be returned in the original packaging to avoid the restocking fee
- The item should be unused and in resellable condition
- Made-to-order and custom orders are not eligible for return
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